Frequently Asked Questions
Everything you need to know about your POC Warszawa gear.
What is the standard delivery time for orders within Poland?
We typically process and ship orders within 24 hours. Standard delivery via courier or parcel locker usually takes 1-2 business days within Poland.
Can I return products if they don't fit?
Yes, we offer a 14-day return policy for all unused items in their original packaging. Simply fill out the return form included in your package and send it back to our Warsaw warehouse.
Are the products sold at POC Warszawa authentic?
Absolutely. We are an authorized retailer of POC sports gear, ensuring that every helmet, goggle, and apparel item is 100% genuine and meets official safety standards.
How do I choose the correct helmet size?
We recommend measuring the circumference of your head just above the eyebrows. Each product page includes a specific POC size chart to help you find the perfect fit for maximum safety.
What payment methods do you accept?
We accept a variety of secure payment methods including BLIK, credit cards (Visa/Mastercard), PayU, and traditional bank transfers.
Do you offer international shipping?
While we specialize in the Polish market, we do offer shipping to selected EU countries. Please contact our customer service team for a custom shipping quote.